Returns & Refunds policy
(UK) Last updated: October 2025 Contact: My YearY2K Crochet Email: myyeary2k@gmail.com
1. Overview At MyYearY2K Crochet, every handmade piece is created with care. If you are not fully satisfied with your order, this policy explains your rights and how to return items for a refund or exchange, in compliance with UK law.
2. Your Right to Cancel (Cooling-Off Period) Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your online order within 14 days without giving any reason. - The 14-day period begins the day after you receive your goods. - To cancel, email myyeary2k@gmail.com with your order number and reason for return. - You must return the goods within 14 days of notifying us.
3. Eligibility for Returns To qualify for a return: - The crochet item must be unused, unworn, and in its original packaging. - Proof of purchase (order confirmation or receipt) is required. - Returns that do not meet these conditions may not be accepted. Non-returnable items include: - Custom-made or personalized crochet pieces. - Digital crochet patterns once accessed or downloaded. - Crochet accessories worn close to the skin (for hygiene reasons).
4. Refunds Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. - Approved refunds are processed within 14 days of receiving your item. - Refunds are issued to your original payment method. - Shipping costs are non-refundable unless the item is faulty or incorrect.
5. Faulty or Damaged Items If your item arrives faulty, damaged, or incorrect, contact us within 14 days of receipt. We will cover return postage and offer a full refund or replacement.
6. Exchanges For exchanges (e.g., different color or style), please contact us first to confirm availability. Exchanges are processed once we receive your original item.
7. Return Shipping Customers are responsible for return postage unless the item is faulty or incorrect. We recommend using tracked shipping. Return Address: [Insert Business Address] 8. Contact Us For any questions about this policy